Support experience built on diagnosis.

My recent work centered on helping field technicians move difficult appliance service calls forward remotely. Earlier hands-on roles developed the same core habits across repair, electronics, computers, and industrial equipment: observe carefully, test assumptions, work safely, and communicate the next step clearly.

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Most recent role

TransformCo
Remote · 2022–2024

Professional employment

Virtual Repair Solutions Technician

Supported field appliance technicians remotely by helping isolate faults, interpret symptoms, evaluate repair options, and move difficult service calls toward an appropriate next step. Worked through phone, case-management, collaboration, and office tools while communicating technical information clearly.

Asked targeted questions to separate symptoms from likely causes.
Helped field technicians evaluate diagnostic evidence and practical repair paths.
Provided clear technical context so difficult calls could move forward rather than stall.
Used ServicePower, Avaya, Microsoft Teams, Outlook, and Excel in the support workflow.

Earlier hands-on background

Diagnosis across physical and digital systems.

Employer names and date details are intentionally omitted here until they can be checked against the current authoritative résumé.

Professional field work

Factory-authorized appliance service

Diagnosed and repaired appliances with attention to symptoms, service information, parts decisions, customer communication, and verification after repair.

Professional industrial work

Compressors, vacuum systems & safety

Worked around industrial air-compressor and vacuum equipment while following safety procedures, including lockout/tagout practices where required.

Hands-on technical practice

Computers, electronics & recovery

Traced hardware and software faults across computers and electronics, including component-level reasoning, recovery work, and explaining options without unnecessary replacement.

Transferable operating habits

What carries into technical operations.

The equipment changes. The disciplined support loop does not.

Establish the symptom

Capture what changed, what still works, what is intermittent, and what has already been tried.

Isolate the fault

Reduce the system into testable layers instead of replacing broad categories of parts or configuration.

Choose a defensible next step

Balance evidence, risk, time, cost, reversibility, and the information another test will provide.

Verify and communicate

Confirm the result, explain uncertainty honestly, document the change, and leave a recovery path.

Availability

Open to remote and Southern Oregon opportunities.

I am interested in technical support, Linux and infrastructure support, NOC and monitoring operations, network troubleshooting, systems administration, automation, and related technical work.

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